Emergency Storm Drain Cleaning
Storm Drain Backing Up Right Now? Call for Urgent Catch Basin & Drain Service — Lower Mainland
Water pooling near a building entrance, parkade ramp or loading bay needs to be dealt with before it gets inside. Call (778) 312-3314 to reach dispatch for urgent catch basin pumping, hydro jetting and drainage troubleshooting across the Lower Mainland. If you cannot call, fill out the form and a dispatcher will follow up by phone.
Call dispatch to confirm current availability. Response timing depends on current call volume, site location and access conditions.
Request service
Cleaned but still backing up?
After urgent water is under control, find the reason it came back.
A storm drain that floods again shortly after cleaning usually needs a downstream check. The guide helps property managers decide whether the next visit should include hydro jetting, camera inspection or repair planning. Read the cleaned-but-still-backing-up guide.
Urgent storm drain response
When water is moving the wrong way, phone comes first.
Active water backup at a commercial property is a liability issue, not just a maintenance issue. A flooded parkade ramp, loading dock or building entrance creates slip hazards, potential property damage and tenant complaints that escalate fast. The fastest resolution is a vac truck on site to pull the standing water and clear the basin, followed by a line flush if the outlet is restricted. If the blockage is deeper in the system, a camera run identifies the location so repair can be scoped without guesswork.
Prefer phone?
For active flooding or a site that needs fast triage, call dispatch. For planned maintenance, the form works well.
(778) 312-3314- Vac truck and hydro jetting available for urgent dispatch across the Lower Mainland
- Catch basins, storm drains, parkade drains and perimeter drain outlets
- Camera inspection can be added when the blockage source is unknown
- Serving Vancouver, Burnaby, Surrey, Coquitlam, Langley, Richmond, Delta and surrounding areas
Landing page FAQ
Questions before you request service.
What information should I have ready when I call about an active storm drain backup?
Property address, the location of the backup on site (parking lot, parkade, loading area, building perimeter), whether water is entering a structure, and whether you know where the catch basins are located. The more detail you can give dispatch, the faster we can confirm equipment and routing.
Can you respond to a storm drain emergency on a weekend or during heavy rain events?
Call (778) 312-3314 and reach dispatch directly. Availability during peak storm events depends on current call volume — calling rather than submitting the form is the fastest way to confirm response timing for an active backup.
The basin was just cleaned last month — why is it backing up again?
A basin that refills with standing water shortly after cleaning usually has a restricted or blocked outlet line, not just a sediment problem. Hydro jetting the downstream line and a camera inspection to check for root intrusion or pipe damage are the next steps. Repeated cleaning without addressing the outlet is not a fix.