Emergency Storm Drain Cleaning
Storm Drain Backing Up Right Now? Call for Urgent Catch Basin & Drain Service — Lower Mainland
Water pooling near a building entrance, parkade ramp or loading bay needs to be dealt with before it gets inside. Call (778) 312-3314 to reach dispatch for urgent catch basin pumping, hydro jetting and drainage troubleshooting across the Lower Mainland. If you cannot call, fill out the form so your phone or email details are available for follow-up.
Call dispatch to confirm current availability. Response timing depends on current call volume, site location and access conditions.
Request service
Cleaned but still backing up?
After urgent water is under control, find the reason it came back.
A storm drain that floods again shortly after cleaning usually needs a downstream check. The guide helps property managers decide whether the next visit should include hydro jetting, camera inspection or repair planning. Read the cleaned-but-still-backing-up guide.
Urgent storm drain response
When water is moving the wrong way, phone comes first.
Active water backup at a commercial property is a liability issue, not just a maintenance issue. A flooded parkade ramp, loading dock or building entrance creates slip hazards, potential property damage and tenant complaints that escalate fast. The practical service sequence is to assess the accessible catch basin, remove standing water and material when appropriate, then scope a line flush if the outlet remains restricted. If the blockage may be deeper, camera inspection can be considered after flow and visibility are restored. For safe first-response steps and a concise call brief, use the active parking lot flooding guide.
Prefer phone?
For active flooding or a site that needs fast triage, call dispatch. For planned maintenance, the form works well.
(778) 312-3314- Vac truck and hydro jetting available for urgent dispatch across the Lower Mainland
- Catch basins, storm drains, parkade drains and perimeter drain outlets
- Camera inspection can be added when the blockage source is unknown
- Serving Vancouver, Burnaby, Surrey, Coquitlam, Langley, Richmond, Delta and surrounding areas
Landing page FAQ
Questions before you request service.
What information should I have ready when I call about an active storm drain backup?
Have the property address, the onsite backup location (parking lot, parkade, loading area or building perimeter), whether water is entering a structure and any known catch basin locations ready. These details help dispatch assess likely equipment, access and routing; current response timing still depends on availability and site conditions.
Can you respond to a storm drain emergency on a weekend or during heavy rain events?
Call (778) 312-3314 and reach dispatch directly. Availability during peak storm events depends on current call volume — calling rather than submitting the form is the fastest way to confirm response timing for an active backup.
The basin was just cleaned last month — why is it backing up again?
A basin that refills with standing water shortly after cleaning may have a restricted outlet or connected line rather than only a sediment problem. After the basin is exposed, hydro jetting or line flushing may be scoped; camera inspection can be considered after flow and visibility are restored. Repeated sump cleaning alone will not correct a confirmed downstream restriction.