Storm drains backing up? Catch basin cleaning, hydro jetting, camera inspections and drainage repair support across the Lower Mainland.Call (778) 312-3314
Lower Mainland Catch Basin ServiceStorm drain · catch basin · hydro jetting · camera inspection
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Online service request

Request catch basin or storm drain service.

Send the job details for follow-up. For active flooding or a drain backing up into a building, call (778) 312-3314.

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Service request form

Start with the essentials. Name and phone are the only required fields. Site address, timing and problem details help dispatch scope the visit before follow-up.
Contact details

Required for follow-up about the request.

Add site & problem detailsOptional — email, access, timing and drainage notes
Optional contact
Site & service

Not sure which service fits? Choose “Not sure” and describe where water is pooling below.

Optional — a rough count helps dispatch size the visit.

If water is actively backing up or entering a building, call dispatch at (778) 312-3314 as well as submitting the form.

Problem details

Helpful details: where water is pooling, access notes and whether this is a repeat backup. Keep gate codes and other sensitive access details out of this form; share them during follow-up. Have photos? Mention them here; dispatch can confirm how to share them during follow-up.

For urgent water backup or flooding, call (778) 312-3314. The phone and optional email provide contact details for follow-up.

Active water

Call dispatch.

Call for flooding, blocked catch basins, parkade water, loading bay drainage or water moving toward a building.

  • Water is actively moving or entering a building.Call before relying on the online form queue.
  • Access, timing or equipment is uncertain.Use the phone path to discuss the setup and site notes.
  • The same drain keeps backing up.Ask whether jetting or CCTV should be scoped with cleaning.
(778) 312-3314

Better dispatch notes

Make the request easier to scope.

  • Where is it?Site address, closest entrance, parkade level, loading bay or strata road name.
  • What is happening?Full basin, standing water, blocked outlet line, odour, sinkhole, repeat backup or repair concern.
  • What helps on arrival?Approximate basin count, access hours, gated-entry requirements and traffic constraints. Share gate codes or other sensitive access details only during follow-up, not in this form.

Useful request context

Details that help describe drainage work.

  1. Site notes frame the problem.Address, access, basin count and what is backing up add context for follow-up.
  2. Timing distinguishes the request.Routine cleaning, before-rain maintenance and active flooding involve different site conditions.
  3. Call as well if water is moving.If water is entering a building, parkade or loading bay, use the phone path instead of relying on the form alone.
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