Online service request

Request catch basin or storm drain service.

Name: Lower Mainland Catch Basin Service
Telephone: (778) 312-3314

Send the job details and a dispatcher can follow up. For active flooding or a drain backing up into a building, call (778) 312-3314.

Service request form

Name

Phone

Service needed

Not sure which service fits? Choose “Not sure” and describe where water is pooling below.

City / area

Property type

Approx. basin / drain count

Optional — a rough count helps dispatch size the visit.

Site address / cross street

Preferred timing

If water is actively backing up or entering a building, call dispatch as well as submitting the form.

What’s happening?

Helpful details: where water is pooling, access notes and whether this is a repeat backup.

For urgent water backup or flooding, call (778) 312-3314. A dispatcher will follow up by phone or email.

Fastest response

Phone is best for flooding, blocked catch basins, parkade water, loading bay drainage or jobs that need urgent attention.

Better dispatch notes

Where is it?Site address, closest entrance, parkade level, loading bay or strata road name.
What is happening?Full basin, standing water, blocked outlet line, odour, sinkhole, repeat backup or repair concern.
What helps on arrival?Approximate basin count, access hours, gate code, traffic constraints and any photos you can share later.

After you submit

We review the site notes.Address, access, basin count and what is backing up help frame the job before follow-up.
We confirm urgency.Routine cleaning, before-rain maintenance and active flooding need different timing and equipment.
Call as well if water is moving.If water is entering a building, parkade or loading bay, phone dispatch after sending the form.